Refund policy

Eligible requests

If paid credit packs become available, you may request a refund for unused purchased credits within 14 days of the purchase by emailing hello@catdance.app. Include the account email, purchase date and order information so we can locate the transaction.

If only part of a credit pack remains unused, any approved refund is proportional to the unused credits and the amount actually paid for the pack. Credits consumed by successful generations are generally not refundable, except where a refund is required by mandatory law.

Failed generations

When a generation is confirmed to have failed, the credits consumed for that attempt are automatically restored to the account. Restored credits are not a cash refund. If the submission result is uncertain, we may review the task before making a credit or payment decision so that a request is not duplicated.

Review and payment timing

Credit packs are one-time purchases and do not renew automatically. We review refund requests within 5 business days. If approved, the refund is sent to the original payment method. The time for funds to appear depends on the payment provider and the bank or card issuer.

This product policy does not limit any non-waivable rights under applicable law.

Contact

For questions or an appeal of a refund decision, contact hello@catdance.app.